Boomer becomes enraged after being told he has to print a shipping return label in order to get a refund, harasses employee for months because of his ‘vendetta against technology’

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Aug 20, 2024 3:00 PM EDT

Though it may seem like we simply enjoy ridiculing the Boomer generation, that is not the case. We highlight the worst moments in every generation, which by default includes Boomers. 

We're sure you see countless stories online about Karens and Darens doing the absolute most to customer service employees, and because it's in our human nature to become enraged for others, we have another one for you today. Kind of like a morbid curiosity of sorts. There's a certain anger that we see in some Boomer encounters that are directed at technology, old or new, and this anger will always be a customer service worker's problem. Sometimes, these customers are rightful in their anger, but not in this story.

The employee in this story is approached by a customer who would like to refund a retail product, to which the employee lets him know he can go ahead and print a return shipping label to get the process started. The Boomer goes berserk (literally, caps lock and all), and starts berating the employee and the system of postal service. He remains stuck in the idea that he shouldn't have to print his own label, he shouldn't have to pay for it, and that the system in place is offensive to folks who are "too old to use modern technology." 

See how the situation unfolds by scrolling below, and let us know who you think should be paying the price for the refund debacle.

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  • 01
    Angry boomer demands I bend over backwards to accommodate his hatred of technology
    via soberonlife
  • 02
    I work retail, and this guy bought something online and had it delivered. After receiving it, he decided he didn't want it anymore, so he asked to return it for a refund.
    via soberonlife
  • 03
    I said "sure, no problem, just send it back with the returns form found on our website and ship it back to us" He then got super had to print off a form. that he
    via soberonlife
  • 04
    "LIKE MOST PEOPLE MY AGE, I DON'T HAVE A PRINTER" So I said "okay, fine, don't print out the form, just include a hand written note and ship it back to us".
    via soberonlife
  • 05
    "And how am I supposed to do that?" "...by taking it to the Post Office?" "And what? You're expecting me to pay for shipping?"
    via soberonlife
  • 06
    "Well, it's your choice to send it back, so..." "BACK IN MY DAY, STORES PROVIDED A LITTLE SOMETHING CALLED CUSTOMER SERVICE. I EXPECT TO RECEIVE THAT FROM YOU AS WELL"
    via soberonlife
  • 07
    Annoyed at the entitlement but also just exhausted of the I agreed to provide a return label. I asked him to move the conversation to email though since I can't provide him a return label over the phone. So he sent his email, rehashed all his nonsense from the phone call, and I replied with this:
    via soberonlife
  • 08
    "I can provide you a return label, but you need to be able to print it off so you can attach it to the item" That was two months ago and he never replied to that email. Today, he called back. "Hi it's Bob, remember me?"
    via soberonlife
  • 09
    "Sorry Bob but I speak to many people every day, you'll need to refresh my memory" And with that, he was fuming again. It was like me not remembering him was the worst sort of insult.
    via soberonlife
  • 10
    He rehashed everything again, and then it all come flooding back. My immediate thought was "didn't this happen months ago?", and I was right, it did. I checked the email chain and I sent my email on June 16.
    via soberonlife
  • 11
    He again complained about having to ship it back himself and having to have access to a printer, but I just said, because I was annoyed, "that's the way the world works now, I can't change that"
    via soberonlife
  • 12
    So he said "I'm sick of this, I've had enough of this for today, I'll call back later". Then he hung up. I was hoping that would be the last of him for another two months, but no, he replied to my email from two months ago within an hour.
    via soberonlife
  • 13
    He again started complaining about how we have "made this difficult" for him and that we should make accommodations for people that don't have a printer.
    via soberonlife
  • 14
    I replied saying "We can provide you with a PDF of the label, and if you don't have a printer then you could ask a friend or a relative or even the post office to print it for you" Here is the kicker, the absolute cherry on top of his entitlement:
    via soberonlife
  • 15
    "This is your problem to fix, not mine. Your store has set up a system that requires the use of a printer, without any consideration for people that are too old to use modern technology. I will not go out of my way to fix a problem that you created. You need to tell the courier to print the label themselves and have them deliver the label to my house."
    via soberonlife
  • 16
    Wow. I haven't replied yet, but there are so many things I would like to say. Firstly, this is our system? Welcome to the 21st century you decrepit We didn't invent the need for a printer. Couriers are the ones that generate the PDFs, not us, but that is the easiest way to do it. Your refusal to understand that does not make you right.
    via soberonlife
  • 17
    Secondly, this is definitely a you problem. I understand not owning your own printer, because I don't own one either, but you could easily take the PDF to a friend or a family member that does have one. Even if you don't have
    via soberonlife
  • 18
    friends (shocking) or a family, you could take the item to the post office and ask them to print the label and stick it on the parcel. But no, you have such a vendetta against technology that you refuse to partake in it.
    via soberonlife
  • 19
    It's almost as if you think finding a printer somehow enables this behaviour and your refusal to use a printer is an act of defiance meant to break us from our reliance on technology, so we can go back to "a simpler time".
    via soberonlife
  • 20
    Well, buddy, I've had enough. Either pay to ship it back yourself or forget about your refund. You don't want to enable our reliance on technology, fine, but I don't want to enable your entitlement. So if this is our stalemate, so be it. We don't lose anything. You're the one that wants to return it all because you changed your mind, so the next move is yours.
    via soberonlife
  • 21
    5150-gotadaypass • 13h ago $20 bucks says he has a printer but doesn't know how to use it, or it's had an error message for a year and he can't figure it (like add paper)
    via 5150-gotadaypass
  • 22
    Isn't he past the return date at this point? What an Bob is. Sorry you had to deal with his ridiculous shenanigans. Hope your day gets better OPie!
    via 5150-gotadaypass
  • 23
    BabserellaWT • 13h ago "Too old" My dad's in his 70's. He's purchased and set up every computer I've ever owned. He knows tech faaaar better than me. Always has.
    via BabserellaWT

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customer support customer service ok boomer boomers being fools boomer entitlement email call customers customer entitled customers entitled people karma gen x boomer memes baby boomers boomers entitled r-entitled entitled people
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